Upgrading/Downgrading Your Backup Account

Please complete and submit the request form below. Then please follow the steps below to complete your software upgrade. Or call Support 8am-4pm MST.

Upgrade Instructions

1. Submit the form below.
2. Please wait one business day to receive our confirmation email. (Still haven't received our email? Your email program may be blocking it. Please check your AntiSpam folder or call our Support Department.)
3. If you are still under your limit, you can click "Backup Now" from the software or wait until the next scheduled backup occurs.
4. If you are over the limit, please complete steps 5-8 below.
5. If the Remote Data Backups software is open, close it.
6. Right click the system tray icon and select "Run a Backup Now".
7. Once you see the middle icon in the "Data Transferring" pop window spinning for about 30 seconds, click the Cancel button and your upgrade should be complete.
8. To verify that your upgrade was successful, click the "Backup View" tab. Once the scan is complete, read the "Backup Limit" (4th text line down in the left column).
9. If the upgrade did not complete, repeat the above steps 5-8. If it fails for a third time, please call our support staff or open a Support Ticket.

Billing On Your New Account

• We will bill your credit card for the amount of your new plan minus your remaining credit, continuing with your previous billing cycle (annual, quarterly or monthly).
• If you wish to change to a new payment billing cycle, please let us know when you submit your change request.

Account Change Request Form

Please complete the account change form below. Bold field required.