Remote Data Backups  
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Why Back Up
Offsite?		 Remote Backup Plans Software
Features		 Backup
Data Security		 Corporate
Information
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Instructions

Customer Support
Make a Payment
Upgrade/Downgrade
Reinstall My Account
Contact Support
Cancel My Account
Remote Web Access
Click above to log in & access your files securely. Get Java »

Cancelling Your Backup Account

We're sorry to learn you would like to cancel our service.

If you have an unresolved technical issue, please call us toll-free, 24/7 at 866.7.BACKUP and our expert technicians will do our best to fix your problem.

To notify us you are no longer interested in using your backup account, please call us anytime or complete and submit the form below. This quick process helps us better understand the needs of our clients so we continue to provide the best online backup service available.

We do not provide refunds for accounts cancelled prior to the subscription expiration date.

  Account Information
Account ID*         Your Email
Reason for Cancelling
Backups Not Working
Could not connect
Could not complete initial upload
Could not access files remotely		 Open files
Over data size limit (upgrade here)
Other (use comment field below)
Having technical problems? Please call our Support Team toll-free, 24-7
at 866.7.BACKUP or visit our extensive Online Support Section.
Manual Backup Plan
Tape Drive
Mirrored/Raid Drive
DVD-RW		 CD-RW
External Hard Drive
Other (use comment field below)
To learn about associated risks, click on your intended backup plan above.
Another Online Service Company or URL
Replacing Old Acct Account ID
Can't Afford Now    
Out of Business    
No time to test it yet    
Comment
 

*Your account number (ex. 12345-67890) is on the opening screen of the application.
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