Remote Data Backups

Contact | Support | Billing | Clients | Partners | Sitemap

Why Back Up
Offsite?

Backup Plans & Services

Software
Features

Backup
Data Security

Corporate
Information

	Make a Payment
	Upgrade/Downgrade
	Reinstall My Account
	Contact Support
	Cancel My Account

Click above to log in & access your files securely. Get Java »

Our technical support staff is available 24/7 to help you protect your data.

Technical & Customer Support

	Knowledge Base Search our database for specific questions, or submit a new one.			Instructions Select a topic on the left to walk you through common procedures.

	RDB IQ Test Take this interactive quiz and learn 40 facts about our backup service.			Contact Support Feel free to call 24/7, email us or submit a support ticket.

	Quick Users Guide (pdf)
	Advanced Users Guide (pdf)
	Data Transmission Rates
	Files to Back Up
	Data Protection Tips

	Client Resources
	IT Consultant Directory

Top 10 Frequently Asked Questions

Click a question below, or see our Knowledge Base for more.

1.		Some files were not backed up. What should I do? (Open file warning) "x files were not backed up" or "y days since last successful backup" "No fully successful backups" or "File in use by another application"
2.		How long should my initial backup take?
3.		A scheduled backup did not occur or complete. What should I do? How can I see or change the backup schedule?
4.		How much data am I currently backing up?
5.		What files can or should I back up? How do I back up [my software] files? Does RDB protect media files (.mp3, .avi, etc.)? What is the largest file RDB can back up?
6.		Can I use Remote Data Backups if I have a firewall? "Waiting to retry: Next backup session will begin in... Retry Now, Cancel" "Could not connect. Connection refused." "Data Center busy." "Data Center unreachable."
7.		How do I transfer an account to another computer? How can I re-establish an existing account? Can I run an account on multiple computers?
8.		What if I lose my Personalized Encryption Key? What is my account number and encryption phrase?
9.		Is there any risk or obligation to try Remote Data Backups? How do I download a 30-day free trial?
10.		Can I back up my network drive? Can I back up multiple computers with one account?

	© 1999-2007 Remote Data Backups, Inc. 866.7.BACKUP \| Email \| Bookmark \| Print \| Top