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RDBU Knowledge Base

Search our knowledge base for solutions to common server backup issues using the search bar below.

Backup 6 View all ›

Where can I see a list of files that were backed up?
How can I see how much disk space a disk or folder is using?
How can I force workstations off of a server before backing up?

Can I use my computer while Remote Data Backups is backing up?
Can I back up my music files (.mp3, .wma, etc.)?
Does Remote Data Backups work on Windows 7, and 64-bit OS?

Features and Security 9 View all ›

Does Remote Data Backups Work on Windows 8 and 64-bit Systems?
What are the disadvantages of mirrored or RAID systems?
Is Remote Data Backups HIPAA Compliant?

What are the advantages of online backups versus local backups?
Can I or anyone else delete data off of the data center?
How can I automatically shut down my computer after a backup completes?

General Support 6 View all ›

Why are my emails from you filled with programming code?
What is the background of Remote Data Backups?
What information may help the technical support staff to help me?

Can I get help from an onsite IT consultant?
Where can I see a list of files that were backed up?
Do I need Java to run Remote File Access?

Installation, Reinstallation and Setup 6 View all ›

Why is my account number sometimes displayed as a 10-digit number and sometimes 9?
Where can I see a list of files that were backed up?
How do I find my computer name?

Does Remote Data Backups work on Windows 7, and 64-bit OS?
Can I move my Remote Data Backups account to another computer?

Restoration 6 View all ›

Where can I see a list of files that were backed up?
When using Remote Access, why do I see a red X instead of my folders?
How do I recover my e-mail?

How can I do test restore to be sure my data is backed up?
Do I need Java to run Remote File Access?
Can I access my data remotely from another computer?

Troubleshooting 0 View all ›

Why don’t I see a “Heal Wizard” tab available when running Windows 2003 Server?
Why does my Remote Data Backups fail to connect to your data center?
I get this message: ‘Error getting folder information (0)’. What should I do?

How do I fix the Open File Handling (VSS) error in version 8x?
How do I configure Norton Internet Security to work with Remote Data Backups?
How can I tell if my Windows User account has administrative privileges?

Can't find the answer you're looking for? Submit a support ticket or give us a call at 1-866-722-2587.