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Account Management

Please use these links to make a secure payment to, change the size of or reinstall the agent for your standard backup account. You can also log into your LiveVault and Standard Backup Accounts. Don’t see what you’re looking for? Give RDBU Technical Support  a call at 1-866-722-2587 or Submit a Support Request.

PC & Mac Account Management

Manage your PC and Mac backup accounts. Your account number is in the subject of support emails or under Help -> About Remote Data Backups in your backup software’s menu.

LiveVault Server Account Management
Manage your LiveVault Flex and LiveVault SMB Server Accounts.

Update Payment Information
Please have your account ID and credit card information.

Reinstall My Account

Use this option if your Agent software was corrupted or removed from your computer, if you want to transfer your existing backup account to a new computer or you cancelled the initial installation of your Agent software.


Please complete our Account Change Request Form so we know what size subscription you would like to move to, and how you would like to handle billing.

Hardware Data Recovery

Was your hardware damaged or destroyed without backup? Data recovery may still be possible. Click here to connect with a DriveSavers data recovery tech.

Cancel My Account

We’re sorry to learn you would like to cancel our service. If you have an unresolved technical issue, please call us toll free, 24/7 at 866-722-2587 for assistance.