Exchange-SQL Backup - Support

Step-by-Step Instructions

Frequently-Asked Questions

How do I get started with Exchange-SQL Backups software?
Register online free, and we automatically email you a link to download the software. If you don't receive it within a few minutes, please check your spam folder and white list emails from remotedatabackups.com. If you still don't get the email, please email or call us.

Once you click the download link, click Run, Next, "I Agree", Next, Install, Next and Finish. Then create a Backup Set by selecting your files, destination and schedule. Be sure to select the destination directory in the Backup view of RDB so the snapshot data gets taken offsite each night.

How do I get my ESBackup license to continue using it after the trial?
Just open the software (Start > Exchange-SQL Backup) and click "Buy It Now!".

Can I schedule backups?
Yes. Exchange-SQL Backup includes a proprietary task scheduler that allows you to backup daily, weekly, monthly, at system start up or log on.

When should I schedule ESBackup to run? Schedule your backups when the least amount of users are connected to your SQL or Exchange databases (generally evenings, nights and weekends). If you are running ESBackup with Remote Data Backups, we recommend scheduling it daily. Give the backup enough time to complete and create the local file prior to RDB's scheduled backup.

What type of backup should I run?
Keep your Internet upload speed in mind when creating backup files with ESBackup. The size of some backup files, especially full database backups, can be quite large. Ensure that RDB has time to transmit them offsite each night. If this is a problem, consider creating full database backup files before the weekend and differential backup files during the week.

Are incremental backups supported?
Yes. Depending on the type of file you are backing up, Exchange-SQL Backup includes the ability to backup using 7 different backup types, including ZIP and incremental. You can use the Exchange backup wizard to backup both on the full database and mailbox level. This will allow you to restore just one user's mailbox should an individual disaster strike. This will save time over restoring the entire Exchange database.

Can I compress the backup files?
Yes. If you have a large file, we recommend you enable compression and set a percentage. This will minimize the amount of time required to transfer it offsite, although the more you compress it, the longer the ESBackup process will take. We recommend monitoring it periodically to ensure optimal performance.

Can I backup remote machines? 
A: Yes. Exchange-SQL Backup includes the ability to backup remote machines.

How do I restore my backups? 
Very simply. Click on the “restore” button from the main GUI and use the easy to use file tree to restore any file(s)

Can I back up Network Drives
While ESBackup has the capability of backing up mapped drives on your network when you enter your administrative credentials, we recommend installing a separate account and NOT relying on your network connectivity when it comes to protecting your critical data. We are not responsible for common networking issues that occur (shared drive deleted, network cable disconnected, etc.)
Yes. Exchange-SQL Backup includes support for all the above media.

What are the system requirements for running Exchange-SQL Backup?
Pentium processor or above with Win 2000, Win XP, Win Vista, Win Server 2000, Win Server 2003, 64 MB RAM, 30MB free disk space, Internet Explorer 4.0.2 or later

Knowledge Base

General (8) How many licenses does Exchange-SQL Backup include? 2 Can I install Exchange-SQL Backup on more than 1 computer/server? 3 I am running Norton 9.0 Corporate Edition and my backups are failing! 4 My reports are not showing up. What do I do ? 26 How can I manually remove Exchange-SQL Backup? 83 How can I troubleshoot and test a configuration issue? 122 How do I get Software updates? 134 How many computers can I backup? 137

MS SQL (1) How do I backup SQL using temp files on a UNC path or a mapped drive? 146

MS Exchange (8) I get this error message: Please include the following path in your environment variables: exchange server folder \bin_ 10 What machine does Exchange-SQL Backup have to be installed on to run an exchange backup? 81 Every time I run an exchange backup, I get the 'unknown error' in the backup window. 82 I can't get an exchange backup to run. What should I do? 99 My mailboxes don't show up when I select brick level backup. 117 Exchange mailbox backups do not work (Error configuring message service) 118 Please include the following path in your environment variables: exchange server folder \bin_ 125 I receive an Exchange error (HrESEBackupPrepare Error returned from a callback function call). 149

Scheduled Backups (7) How do run a schedule on Windows 98? 16 Do I need to keep Exchange-SQL Backup open for a schedule to run? 17 Can I set Exchange-SQL Backup to run schedules hourly? 18 How do I run a schedule on Windows XP HOME ? 19 How do I set up a scheduled backup on Windows XP? 20 Does my user account need to be logged in for backups to run? 95 How can I troubleshoot scheduled tasks in Windows XP and in Windows Server 2003? 128

Network Issues (11) How do I set up an administrative account, so that I can connect with Exchange-SQL Backup? 5 When I try to set a password, it says "Wrong Username or Password" ? 13 How do I set up an administrative account, so that I can run a schedule? 14 Can I setup a schedule without putting in a username and password? 15 How do I check to see if my network is setup correctly? 28 How to connect to a Windows XP HOME machine? 43 Does Exchange-SQL Backup use client listener programs on each workstation? 44 What needs to be configured on client machines? 45 I have a valid Administrative username and password, but can't connect 108 I can't connect to Windows XP computers on the network. What should I do? 110 How do I setup administrative shares in windows Vista? 142

DVD/CD (2) Does Exchange-SQL Backup support my DVD/CD burner? 8 Does Exchange-SQL Backup write directly to DVD or does it have to be written to a disk file first? 9

Activation (5) I get this message "Activation servers are down" when I try to activate? 10 I have an internet connection, but don't have a network card, how do I activate? 11 Support has asked me to obtain my MAC address, how do I do that? 12 Can my firewall affect activation? 29 How do I add a Remote Computer to my Exchange-SQL Backup file tree? 123