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LiveVault Server & System Requirements

Introduction

LiveVault has been one of the top server data backup solutions for over 15 years. LiveVault provides enterprise-level server backup, 24/7 live support and includes archiving options. LiveVault is one of the best automated cloud backup, archiving and security solutions to help comply with healthcare, financial and legal backup requirements. Featuring real-time redundancy, regulation-compliant backups and over 15 years of proven recovery experience, LiveVault is the perfect solution for offsite buisness backup software needs.

What’s Important

LiveVault’s integrated archiving and cloud backup keeps your data save while helping with government regulation compliance. LiveVault also simplifies storage, integrating backup, archival, multiple versioning and data retrieval into one simple platform.

Our experienced LiveVault technicians are available 24/7 to help users with setup or recovery operations via remote support. Once properly set up, LiveVault’s automated backup process ensures smooth and data backup through delta block incremental backups.

LiveVault is designed to protect the legal life of data at an affordable rate, exempting archived versions of data from back-end accumulation fees.

Compatibility

LiveVault is compatible with all Microsoft-supported platforms, most open source languages and Linux operating systems (including Redhat Enterprise Linux ES 3 & 4, 32-bit, openSUSE Linux 10.0, 32-bit for x86 architecture only, Red Hat: ext2 & ext3).

  • Microsoft Windows Server 2012 and R2
  • Microsoft Storage Server 2012 and R2
  • Microsoft Windows Server 2008, 32-bit or 64-bit
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2003 32-bit or 64-bit, SP1 and higher
  • Microsoft Windows Small Business Server 2003 Premium 32-bit or 64-bit, SP 1 and higher

Capacity

LiveVault’s scalable cloud protection enables users to create as many unique backup policies as needed to accommodate scheduling and retention preferences. Up to one terabyte can be protected by each separate backup policy. Data recovery speeds are typically limited only by user bandwidth.

Security & Data Vaults

Industry compliance laws mandate data encryption during backup and recovery to defend against transmission theft. 256-bit AES encryption is used to transmit, store & recover data to and from your choice of dual geographically mirrored PCI DSS & ISO 27001 data vaults located in the US, Asia Pacific Japan region, Europe, Middle East, and Africa region or Australian regions. Hands free automated management technology reduces potential for the introduction of human error. Password (encryption key) can be private or escrowed at data center.

When a TurboRestore Appliance, Microsoft OS Network Attached Storage device (see StoreEasy, is used, the entire data set on the appliance remains 100% encrypted on-site at all times. The primary benefit for incorporating a TRA device into a business’s data management plan is the rapid on-site recoveries it provides for users with slow bandwidth and flexible off-hour backup scheduling during non-peak hours.

Bigger, Better, Stronger

LiveVault strengthens server performance with:

  • Off-site storage redundancy
  • Heightened data encryption
  • File recovery years prior to corruption event
  • System state recoveries
  • Daily or weekly status reports
  • Flexible backup alerts
  • Delta block deduplication technology
  • 24/7 phone and remote support
  • SQL & Exchange aware
  • VMWare aware
  • Multi-language instruction

Pricing

The technology LiveVault uses to mitigate costly re-versioning is what sets it apart from the competition. Versioning changes and normal delta block accumulations of already selected data are exempt from our billing model for 7 years. Clients never pay a full versioning fee for a changes to a pre-existing versions of that data. Instead, the client pays for only the change made on that existing stored version. This dramatically reduces storage costs. LiveVault pricing is predictable and budgetable. By clicking on properties, clients can easily observe the total
amount of GB’s being backed up by the LiveVault service at any given time and estimate their monthly bill. Clients may adjust the amount of data storage accordingly.

Re-versioning fees are a major cause of today’s exploding data costs resulting in clients paying over and over for versions already stored just because a small change was added. Depending on the percentage of the “delta block” change, businesses can save between 30% to 150% on data storage costs over 7 years using LiveVault.

Starter rates offered by competitors are a low as $.50/GB but balloon within the first few years. These storage providers rarely discuss how re-versioning fees related to delta block changes affect long-term storage prices and demand clients to pay for full re-versioning fees when any changes are made to an existing stored version.

For example, when a 1 TB account priced at 0.50/GB experiences a conservative 5% monthly delta block change, users pay an extra $25.00 per month for the life of that data. Month by month, an extra $25.00 adds up fast. Over 7 years, these exploding data costs force users to delete data comprising storage laws and opening up the possibly for human error. LiveVault pricing model stands firm in our Hands Off Data approach. LiveVault offers a modern long-term automated solution designed specifically for healthcare, financial and legal industries that supports regulatory compliance laws. Contact support@rdbu.com or call 1.866.722.2587 to obtain a comparative quote.

Creating, Managing, Recovering & Deleting Policies

LiveVault users may create, manage and delete policies through the web based User Interface (U.I.). Recovery speeds are typically limited only by user bandwidth. Real time alerts of missed or incomplete backups and weekly or daily status reports keep users aware of their backup state at all times. Policies can be created to backup data once a night or in continuous 15 minute intervals. LiveVault is a managed service with 24/7 phone and remote support available to guide users & administrator to a smooth recovery.

Starting Out

Find our 30 day LiveVault trial and optional TRA licensing at www.remotedatabackups/livevault or contact your LiveVault MSP. An option to continue the LiveVault service is offered after the trial period ends by email and a tech support call.

Deploying LiveVault on Servers

A. Deploying LiveVault directly onto the server

figure 2. LiveVault installed directly onto the server

HP LiveVault as installed on a server

System Requirements

Windows System Requirements

The following are minimum system requirements for Windows agents.

To use the LiveVault Web Management Portal, you must use Internet
Explorer 8.0 or later.

Component Compatibility
Operating System
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2008, 32-bit and 64-bit
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2003
    32-bit and 64-bit SP1 and higher.
  • Microsoft Windows Small Business Server 2003 Premium 32-bit and
    64-bit SP 1 and higher
  • VMware ESX 2.5.3, 3.0, 3.5, 4.1 and 5. Supported operating systems above
    running as Guests.
  • HyperV Supported operating systems above running as Guest operating
    systems.
Clustered agents 2-node clusters only, on the following operating systems:

  • Windows
    Server 2008 32-bit and 64-bit
  • Windows Server 2008 R2
  • Windows Server
    2003 32-bit and 64-bit R2 Service Pack 1 or higher
Note: Disaster recovery of cluster nodes is not supported.
File System
  • NTFS on Windows 2003, Windows 2008, Windows 2008 R2 and Windows 2012.
  • Resilient File System (ReFS) on Windows 2012.
  • NTFS on Windows 2012.
  • Volumes optimized for data deduplication on Windows 2012.

For more information on Windows 2012, ReFS and data deduplication, refer to your Windows documentation.

Additional RAM 128 MB of free memory under normal load.
Available
Disk Space for Snapshot Cache
15% to 20% free space to allow proper Volume Shadow Copy Service (VSS) function and prevent excessive fragmentation.

LiveVault recommends that VSS be configured to use a maximum size limit rather than be allowed to use unlimited shadow copy storage on the volume(s). By default, the maximum size use limit is 10% of the drive(s) where the snapshots are stored. Adjust the settings accordingly.

For more information on configuring VSS snapshot limits, refer to your Windows documentation.

Data Directory Disk Space LiveVault recommends you to select a location other than your root drive for the backup database files during installation of the agent software.

The backup database files can grow to consume a lot of space, depending on the number of backup policies you create and the amount of data you are backing up. Optimally, the volume for the data directory should have at least 5 GB free disk space.

For more information on installing the agent software, see Add a Computer.

Data Directory on Windows Server 2012 LiveVault recommends you install the data directory to a NTFS or ReFS formatted volume on Windows Server 2012.

Do not select a Windows 2012 volume optimized for data deduplication for the location of the data directory.
Data Protection Guidelines

The guidelines below should provide acceptable performance and
incident-free service in most environments. You should not exceed these
maximums without a review of the circumstances and expectations. If you
experience problems in your environment, conforming to these guidelines
is likely to be required.

Standard Backup Guidelines
Operating System Data Protected
Windows Server 2012 1 TB maximum policy size

7 TB maximum data protected

Windows Server 2008 R2 1 TB
maximum policy size
7 TB maximum data
protected
Windows Server 2008 64-bit 1 TB maximum policy size
5 TB maximum data
protected
Windows Server 2008 32-bit 1 TB maximum policy size
2 TB maximum data
protected
Windows Server 2003 64-bit 1 TB maximum policy size
5 TB maximum data
protected
Windows Server 2003 32- bit 1 TB maximum policy size
2 TB maximum data
protected

Application-Aware Requirements

This section specifies the operating system and application requirements for LiveVault Software and Service application-aware backups and restores.

Application Compatibility
Microsoft SQL-awareness
  • Microsoft SQL Server 2012 Standalone on all operating systems supported by Microsoft.
  • Microsoft SQL Server 2012 Enterprise AlwaysOn Availability Groups on all operating systems supported by Microsoft. Primary and secondary replicas.
  • Microsoft SQL Server 2008 R2 32-bit and 64-bit on Microsoft Windows 2003,
    Microsoft Windows 2008 and Microsoft Windows 2008 R2
  • Microsoft SQL Server 2008 32-bit and 64-bit on Microsoft Windows
    2003, Microsoft Windows 2008 and Microsoft Windows 2008 R2
  • Microsoft SQL Server 2005 32-bit and 64-bit on Microsoft Windows 2003,
    Microsoft Windows 2008 and Microsoft Windows 2008 R2
Note: Disaster recovery for cluster nodes participating in a SQL Server 2012 AlwaysOn Availability Group is not supported.
Microsoft Exchange-awareness
  • Microsoft Exchange 2010 SP1 Standalone on all operating systems supported by Microsoft.
  • Microsoft Exchange 2010 SP1 DAG on all operating systems supported by Microsoft.
  • Microsoft Exchange 2007 SP2/SP3 Standalone on Microsoft Windows 2003 SP1 or higher or Windows 2008
    64-bit.
  • Microsoft Exchange 2007 SP2/SP3 CCR on Microsoft Windows 2003 SP1 or higher or Windows 2008
    64-bit.
  • Microsoft Exchange 2003 SP2 on
    Microsoft Windows 2003 SP1 or higher
  • Microsoft Exchange 2003 SP2 on Windows Small
    Business Server 2003 SP1 or higher.
DPM-awareness
  • Microsoft Data Protection Manager (DPM) 2010 (English-only)
  • Microsoft Data Protection
    Manager (DPM) 2007 SP1 (English-only)

CIFS Collector Agent Requirements

This section specifies the hardware and operating system requirements for a CIFS Collector Agent.

Component Compatibility
CIFS Collector Agent A CIFS Collector Agent computer must meet all of the following requirements to protect NAS devices and CIFS share data:

  • Windows Server 2008 R2 operating system.
  • Windows Server 2012 operating system.
  • 4 GB RAM or higher.
  • Dedicated, single use, server.
    No other applications should be installed on the CIFS collector agent computer. The file system and system state of a CIFS collector agent cannot be protected by LiveVault Software and Service as it is acting as a collector for NAS device and CIFS share data.
  • Standalone server. Clustered servers are not supported as CIFS collector agents.
    Note: The CIFS Collector Agent can be a virtual machine as long the virtual hardware and storage meet all of the system requirements above.
  • Data Directory Disk Space. The CIFS backup database files can grow to consume a lot of space, depending on the number of CIFS backup policies you create and the amount of data you are backing up. Optimally, the volume for the data directory should have the larger of 1 percent of the CIFS data under protection or 10 GB free disk space.

    For example:

    • 1 TB or less protected data requires 10 GB of free space on the volume containing the data directory.
    • 2 TB protected data requires 20 GB of free space on the volume containing the data directory
  • Domain member of the same domain as the NAS devices to be protected.
Administrative User Account The user account used during CIFS Collector Agent configuration must meet the following criteria:

  • Administrator role on the Collector Agent computer.
  • Administrative privileges to access the volumes on the CIFS shares.
Note: Administrative privileges are required in order to back up ACLs on the CIFS shares and to restore files to the CIFS shares properly. If the user does not have administrative privileges to the CIFS shares, files may be backed up without the ACLs, and restores to the CIFS shares will fail.

Virtual Machine Collector Requirements

This section specifies the hardware and operating system requirements for a Virtual Machine Collector.

Component Compatibility
Virtual Machine Collector A Virtual Machine Collector computer must meet all of the following requirements to protect virtual machines:

  • Windows Server 2008 R2 operating system.
  • 4 GB RAM or higher.
  • Dedicated server.
    No other applications should be installed on the Virtual Machine Collector computer. The file system and system state of a Virtual Machine Collector cannot be protected by LiveVault Software and Service as it is acting as a collector for virtual machine data.
  • Note: The Virtual Machine Collector can be a virtual machine as long the virtual hardware, storage and network meet all of the system requirements.
  • Data Directory Disk Space. The backup database files can grow to consume a lot of space, depending on the number of virtual machine backup policies you create and the amount of data you are backing up. Optimally, the volume for the data directory should have the larger of 1 percent of the virtual machine data under protection or 10 GB free disk space.

    For example:

    • 1 TB or less protected data requires 10 GB of free space on the volume containing the data directory.
    • 2 TB protected data requires 20 GB of free space on the volume containing the data directory
VMware Versions supported by Virtual Machine Collector Agent VMware 5.0 and 5.1.
VMware® vSphere® User Account Privileges

Sufficient vSphere privileges to create, manage and administer the following items in vSphere:

  • Datastores
    • Allocate space
    • Browse datastore
    • Low level file operations
    • Remove file
    • Rename datastore
  • Folder
    • Delete folder
    • Rename folder
  • Global
    • Disable methods
    • Enable methods
    • Licenses
  • Host
    • Configuration -> Maintenance
    • Inventory -> Add standalone host
  • Network -> Assign network
  • Resource
    • Assign virtual machine to resource pool
    • Remove resource pool
    • Rename resource pool
  • Sessions -> validate session
  • vApp
    • Delete
    • Rename
    • Add virtual machine
  • Virtual machine
    • Revert to snapshot
    • Configuration
    • Answer question
    • Power off
    • Power on
    • Create new
    • Register
    • Remove
    • Unregister
    • Provisioning *
    • Create snapshot
    • Remove snapshot

For more information on user account privileges in VMware vCenter™, refer to your vCenter documentation

Changed Block Tracking (CBT) requirements For VMware’s Changed Block Tracking (CBT) to identify disk sectors in use with the special “*” change ID, the following items are required:

  • The virtual disk must be located on a VMFS volume, backed by SAN, iSCSI, or local disk. RDM is not VMFS.
  • The virtual machine must have zero (0) snapshots when CBT is enabled, for a clean start.

For more information, refer to your VMware documentation.

Snapshot Quiescence For snapshot quiescence, the following item is required:

  • VMware Tools installed on the virtual machines to be protected. For more information on installing VMware Tools, refer to your VMware vSphere documentation.
TurboRestore® Appliance A TurboRestore Appliance is mandatory for use with Virtual Machine Collectors.
The appliance should be provisioned to the LiveVault Software and Service service prior to adding any Virtual Machine Collectors.

Interoperability

This section describes the third-party software and hardware that works with the LiveVault Software and Service software. It also describes how LiveVault Software and Service complies with third-party requirements.

Component Compatibility
Windows Storage Server 2012 Due to differences in the hardware supplied by original equipment manufacturers (OEMs), LiveVault recommends that you configure backup to protect volume and folder data.

Do not configure backup to protect the System State and operating system volume.

Disaster recovery of Windows Storage Server is not supported or recommended.

To recover a Windows Storage Server computer, rebuild the computer with the assistance of your OEM, and then submit a restore request for the computer’s data.

UNIX System Requirements

The following are minimum system requirements for UNIX agents.

To use the LiveVault Web Management Portal, you must use a Windows system using Internet
Explorer 8.0 or later.

Component Compatibility
Operating System Red Hat
Enterprise Linux ES 3 and 4, 32-bit
(for x86 architecture only)openSUSE Linux 10.0, 32-bit
File System Red Hat: ext2 and ext3

SUSE Linux ReiserFS

Additional RAM 256 MB of free memory under normal load
Available
Disk Space
5% free disk space
Data
Protection Guidelines
500 GB recommended maximum policy size.1 TB recommended maximum data protected.

The
guidelines above should provide acceptable performance and incident-free
service in most environments, assuming capable hardware and fewer than 1
million files on the system. However, various factors can impact the
actual backup performance, including the following:

  • Disk throughout

  • Number of files on the
    computer

  • Number of files open
    during the file system scan

  • Size of the files open
    during the file system scan

  • These and other factors, and your own tolerance for backup times
    should determine how much data you protect on a single server with the
    LiveVault Software and Service software.

    Offline Restore Wizard (ORW) System Requirements

    The Offline Restore Wizard can restore file system data for Windows and UNIX platforms listed in the LiveVault software system requirements.

    When planning to use the Offline Restore Wizard, consider the following items.

    • The Offline Restore Wizard supports the restoration of two types of data:
      • Files and directories from standard backup policies.
      • Microsoft Exchange® Server data from Exchange backup policies.
    • The Offline Restore Wizard is not intended to perform disaster recoveries (DRs) or to test the disaster recovery process. To correctly perform a disaster recovery, the newly-built recovering server must connect to the LiveVault service to receive identity and policy information. This activity cannot be performed through the Offline Restore Wizard and must be performed from the Web Management Portal.

    To run the Offline Restore Wizard you need a system that meets the following requirements:

    Component Compatibility
    Operating Systems Windows 2003 Server (32-bit)

    Windows 2008 Server (32-bit)

    The Offline Restore Wizard does not support installation on 64-bit operating systems. Install the Offline Restore Wizard onto 32-bit operating systems only.
    Clusters To support the offline restore of data from clustered LiveVault agents:

    • The ORW must be installed on a system outside the cluster. It cannot be installed on any of the cluster nodes.
    • The ORW uses the 32-bit agent to restore data on one of the clustered nodes.
    • The clustered node the ORW restores to must have all cluster resources. You should shut down all the other nodes on the cluster. This will keep the resources with that node being restored.
    Microsoft .Net Framework 2.0 or higher
    Microsoft Installer 3.0 or higher. This is required by the Microsoft .Net 2.0 installation program

    Firewalls

    LiveVault Agents scan a variety of TCP ports to find
    an available port to communicate with the
    LiveVault. If your Agent is not able to connect to LiveVault, your firewall
    might be the source of the problem. If your firewall is the problem, then you must
    modify it to allow the Agent to establish a session with LiveVault.

    Proxy Servers

    Agent computers cannot communicate through a Proxy firewall by default.
    However, you can modify many Proxy firewalls to allow access. See Help in the
    Configuration Wizard.

    If you use a Microsoft ISA 2004, ISA 2006 or a different vendor’s proxy server,

    call for assistance. These proxy servers have
    not been tested, however, LiveVault has been set up to
    work with some other proxy servers that provide a client-side component with a
    Winsock proxy filter.

    LiveVault is the perfect option for protecting your server’s valuable data. Our top-rated security, native SQL and Exchange backup capability and continuous data protection ensure your data is available when you need it. In addition to a free 30-day trial, LiveVault for servers offers a wide array of useful features, including:

    Protect your data with Remote Data Backups. Click here to get started!

    Questions? Give us a call at 1-866-722-2587.