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When Disaster Strikes
If possible, back up the data immediately.
If the drive makes any noises do not use utility software or allow remote access.
Do not power up a device that has obvious physical damage to the drive and its data.
Shut down the computer to avoid further damage to the drive and its data.
Do not attempt recovery yourself on a severely traumatized device; using over-the-counter diagnostic tools may cause further damage and permanent data loss.
Contact DriveSavers for recovery advice: 800.440.1904