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When Disaster Strikes

  • If possible, back up the data immediately.

  • If the drive makes any noises do not use utility software or allow remote access.

  • Do not power up a device that has obvious physical damage to the drive and its data.

  • Shut down the computer to avoid further damage to the drive and its data.

  • Do not attempt recovery yourself on a severely traumatized device; using over-the-counter diagnostic tools may cause further damage and permanent data loss.

  • Contact DriveSavers for recovery advice: 800.440.1904

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